Arranging your referral
The referral process begins with your vet contacting us on your behalf. They will provide us with your contact details and we will contact you immediately to arrange a consultation at your convenience, or your vet may advise you that you telephone us to arrange your appointment.
Your vet may wish to discuss your pet’s case with us by telephone prior to making a decision regarding referral. In some cases your vet may send us your pet’s clinical history, radiographs and any appropriate laboratory results for advice.
Once an appointment has been arranged our reception staff will post you an information pack which should contain confirmation of your appointment, directions to the practice, information on what you should bring to your appointment, as well as information regarding your pet’s condition.
It is essential that you, the owner, bring your pet to the practice. This is because we will be asking detailed questions about your pet’s history, and we also require written consent from the owner before any treatment can be given to your pet. A friend or relative cannot provide this consent.
What to expect
We will normally give you instructions in your information pack on whether we would like your pet to have been starved overnight. If in doubt please starve your pet from 10pm the evening before your appointment but free access to water is advised.
Please remember to bring with you any referral letter, clinical history, laboratory results and radiographs your vet may have given you to deliver to us, as well as any insurance documents/claim forms. Your vet may have faxed or posted these to us in advance of the appointment so it is best that you check with your vet regarding the arrangements that have been made in this regard. Please also bring any medication your pet may be receiving.
Once you reach us you should find ample parking at the rear of the practice. Please report to reception on your arrival. Our receptionists will make sure all your contact and pet’s details are correct. Complimentary tea and coffee is available.
Your appointment will be approximately 30 minutes. Consultations start with a detailed discussion of your pet’s history and current condition. A thorough clinical examination will be performed before discussing the options for investigation and treatment of your pet’s condition. We try and perform further diagnostic investigations or treatment on the same day, but some surgical procedures may have to be scheduled for a later date. Your pet may be left with us and collected later the same day or depending on the procedure may remain hospitalised for varying periods of time. All potential costs will be discussed fully before investigations or treatments are started. However precise quotes are often difficult to give due to the variable needs of the conditions presented. You will be requested to sign a consent form for the agreed investigations or treatment. Please ensure you leave a contactable number.
If your pet is hospitalised daily telephone progress reports are given to you between 9am and 11am. Feel free to ring us at other times if you would like additional updates. Visiting your pet can be arranged. Visits are normally arranged for the afternoon to ensure our veterinary nurses are available. Bear in mind animals do not have the same concept of time as we do, so it may be more stressful seeing you leave them rather than waiting until they can go home with you.
Pets are usually discharged by a registered veterinary nurse or the veterinary surgeon. A comprehensive written set of instructions on after-care will be provided and we go through these with you so that you have no concerns when you leave. Should there be any further questions we are always available to discuss any issues via the telephone.
We email, fax and post reports of our diagnostic investigations and treatments to your vet after every visit to the Orchard Veterinary Centre, so that they are kept up to date with your pet’s condition and are able to continue to provide the primary care for your pet.